IT Generalist (Contract)

Snorkel • Redwood City • 3w ago

Pay Rate: $65-75/hr

Main Responsibilities

Key player in supporting new customer launches and customizations
Work with the solutions, product and engineering teams in supporting customer SSO, API and eligibility file integrations along with product customizations
Provides best practices and develops reusable solutions that can be used in future implementations
Manage multiple project timelines and delivers customer deliverables on time
Ensure high forecasting accuracy and consistency
Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
Procurement, asset and inventory management for all IT hardware and software
Cross-departmental collaboration with teams like Human Resources, Sales, and Engineering
Managing IT communication between headquarters and remote office
Perform system imaging, application configurations, and security policy enforcements

Preferred Qualifications

5+ years of experience managing corporate IT systems in a modern cloud-first environment
A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices
Experience supporting a company’s IT with little or no oversight
Experience managing vendor relationships
Security and Compliance focused mindset
BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

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