About the role
As Community Lead at Anthropic, you'll architect and implement our community strategy to foster meaningful connections across our diverse user base. You'll build programs that enable Claude users to learn, grow, and contribute while advancing Anthropic's mission of developing safe and beneficial AI systems. Working closely with Marketing, Product, and other teams, you'll create scalable initiatives that transform users into advocates while establishing Anthropic as a trusted partner in the AI ecosystem.
This role provides a unique opportunity to shape how we engage with our community, from individual users to enterprises, while furthering our commitment to responsible AI development. As a key member of the Marketing team reporting to the Head of Customer Marketing, you'll develop strategies that drive both community health and business impact.
Responsibilities:
- Design and execute our comprehensive community strategy, developing programs that serve diverse user segments
- Build and lead the Claude Leaders program to identify and nurture community champions
- Create engaging experiences including community events, educational content, and recognition initiatives
- Establish and grow regional chapters and interest-based groups within the community
- Partner cross-functionally to ensure community initiatives align with product, education, and go-to-market goals
- Define and track community health metrics to measure impact and guide program evolution
- Select and implement community platforms that enable scalable engagement
- Drive member acquisition and retention through data-informed growth strategies
You may be a good fit if you:
- Have 8+ years of experience building and scaling communities, particularly in technology
- Have demonstrated success implementing community programs across different user segments
- Are skilled at developing engagement strategies that drive measurable community health
- Have experience selecting and managing community platforms
- Take a data-driven approach to measuring community impact
- Excel at cross-functional collaboration and stakeholder management
- Are ready to both develop strategy and handle hands-on community management
- Care deeply about ensuring AI systems are developed safely and beneficially
Strong candidates may also have:
- Experience building developer communities or technical user groups
- A track record of scaling large online communities
- Expertise in community platform implementation and optimization
- A background in AI/ML community building
