Responsibilities
- Administer and optimize tools like Okta, Rippling, GSuite, Notion, various cloud services, and Slack to enhance productivity and collaboration across global teams.
- Manage employee laptops, focusing on top-notch security measures, and implement IT and InfoSec policies to safeguard information assets.
- Streamline the processes for onboarding new employees and offboarding departing ones, ensuring efficient handling of IT resources and access rights.
- Perform day-to-day network break/fix operations, with a focus on Layers 1–4 of the OSI model.
- Diagnose and resolve network-related issues, including logical and physical connectivity problems.
- Support and configure network fundamentals such as routing, switching, IP services.
- Provide support during technical network projects, including upgrades, deployments, and expansions.
- Proactively contribute to problem-solving efforts within a collaborative team environment.
Preferred Skills & Experience
- Strong problem-solving abilities with a methodical troubleshooting approach.
- Excellent communication and documentation skills.
- Technical project management mindset.
- Strong team collaboration skills with a self-motivated, proactive attitude.
- Deep knowledge of enterprise systems, cybersecurity, and IT operations. Familiarity with managing cloud environments, SaaS applications, and endpoint security.
- Exceptional at diagnosing issues, implementing solutions quickly, and preempting future IT challenges with innovative thinking.
- Experience in managing cross-functional projects, ensuring IT initiatives support business objectives and are delivered on time and within budget.
- Strong interpersonal and communication skills to effectively collaborate with various departments globally and convey complex IT concepts to non-technical stakeholder
- Beginner to intermediate experience with network layer operations (Layers 1–4).
- Basic to intermediate understanding of TCP/IP, network fundamentals, and network automation techniques.
Preferred Education
Associate or Bachelor's degree in IT, Networking, or related field (or equivalent work experience)
Certifications
- Vendor certifications preferred, such as CCNA (Preferred).
- Familiarity with vendor hardware, including Cisco, Juniper, Palo Alto
Benefits
We offer the following employee benefits:
- Competitive cash and equity-based compensation
- Medical, dental, and vision insurance
- Unlimited paid time off subject to prior approval
