About the Role:The People Development team at Meta makes it easy for Meta employees to learn fast and build the future. People Development is part of the broader People team and includes: Leadership Development, Growth Programs, Executive Development, and Skills Development. The operations specialist role sits in within the Skills Development operations team and focuses on operational delivery for in-person and virtual onboarding experiences for Meta employees in their first days and weeks at Meta.We’re looking for someone who is skilled at bringing to life complex, high-volume, high-frequency, in-person and virtual events and experiences with a focus on learning. This role partners closely with program owners to ensure seamless operations and a great experience for new hires. You enjoy a dynamic work environment, are adept at partnering with multiple cross-functional teams to deliver great learning experiences. Attention to detail, a structured planning mindset, focus on learner experience, and a bias for action are all critical for this role.
People Development Operations Specialist Responsibilities:
- Manage end-to-end logistics for in-person and/or virtual learning experiences - primarily Tech XFN Camps.
- Partner with Skills Development program managers and cross-functional teams to deliver the operations for high-quality, impactful learning experiences that meet business needs.
- Create and manage project plans, timelines, processes, and where needed, schematics to ensure successful event execution.
- Manage and escalate risks and issues and collaborate with cross-functional partners on resolution. Work to ensure plans are in place to prevent issues from recurring.
- Analyze data and feedback to identify areas for operational improvement and implement changes to improve future sessions.
- Manage the intake process for new requests and operational changes to programs.
- Provide a high standard of customer service to participants, and program managers.
- Communicate with all partners and cross functional team to ensure seamless operational alignment and delivery. Manage operational communications with attendees.
- Project manage additional projects to help support work that drives organizational goals.
- Act as back up operations managers for New Hire Orientation and Bootcamp Live.
- Note: this role will require working outside normal office hours regularly in order to cover New Hire Orientation and Boot Camp Live planned and unplanned absences.
Minimum Qualifications:
- 8+ years of professional experience managing teams, programs, or events.
- 4+ years of experience managing and executing operations for large scale, in-person events, with a learning aspect to them, and/or managing operations for virtual learning programs.
- 3+ years of project management experience, and the skills to prioritize multiple projects simultaneously, as well as knowledge and experience of project management tools.
- Experience managing operations for high volume, high-frequency, high-quality events with complex logistics.
- Experience operating globally and executing with remote programs including experience with management and oversight of contract workers.
- Experience supporting employees, learners, and / or customers.
- Thrives in a fast-paced environment and has experience of coolly managing changes and pivots to programs.
- Structured approach to work, with attention to detail. Possesses a planning mindset and tool kit to go with it.
- Experience with data and using it to understand problems and drive decisions.
- Outstanding communication and interpersonal skills, and can build relationships with partners and a wide range of cross-functional teams.
- Self motivated and adaptable, you can manage ambiguity with ease.
- Can prioritize and solve problems both solo and collaboratively.
- Experience creating clear and concise docs outlining problems and solution options, to act as a focus for discussions with stakeholders.
- Skilled at leveraging Metamate/AI tools to accelerate pace and improve quality.
- Fluent in Microsoft and Google Suite.
- Bachelor’s degree
Preferred Qualifications:
- Experience using Salesforce
- Workday
- LMS experience (CSOD)
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$115,000/year to $168,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
