Application Manager, Salesforce Service Cloud

Meta’s Care team is at the heart of Meta’s mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.

Application Manager, Salesforce Service Cloud Responsibilities:

• Responsible for the end-to-end solution design and architecture
• Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins.
• Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes.
• Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).
• Effectively communicate technical requirements to engineers and non-technical requirements to the business.
• Having experience in the Customer Service products and industry's best practices and emerging technologies.
  
  

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 5+ years of experience implementing Salesforce Applications
• 5+ years of experience integrating systems with third-party service vendors
• 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform
• Demonstrated experience of crafting and owning the 2–3 year product roadmap and vision.
• Self-starter with experience working independently
• Demonstrated experience working in a deadline-focused environment
• Demonstrated expertise working with stakeholders and users
• Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions
• Influencing skills to drive change, and innovation while constructively challenging the status quo.
• Understands the context of the supported product and product portfolio within the organization and its competitive landscape.
  
  

Preferred Qualifications:

• Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning.
• 10+ years of experience implementing or building solutions with enterprise software.
• Experience in handling business and leadership communication with internal and external stakeholders and users.
• Experience in managing large initiatives and rollouts.
• Demonstrated experience with lightning component development and Apex code.
• Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$140,000/year to $195,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.