Product Support Engineer I

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a Product consultant, you will be responsible for UiPath software support in the pre-

sales and post-sales stages and support the customers by taking their feedback to

enhance the product.

What You'll Do At UiPath

• Escalation point of contact for UiPath software support in pre-sales and post-sales stages
• In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
• Help UiPath customers with the Technical/Product issues.
• Routing Feedback to the Product team
  
  

What You'll Bring To The Team

Must Have Technology

• B.E/B.TECH in Computer Science/or equivalent degree
• 3-5 years of experience in Application Support or Product support
• Network protocols, network administration, and network security knowledge.
• Experience using automated monitoring tools (SCOM, SCCM, Nagios)
• Experience with Web Server technologies, especially IIS
• Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop
• Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems)
• Good Knowledge of Microsoft Active Directory and SQL Server
• Knowledge of ITIL and industry best practices for support.
• Good knowledge of security as it relates to cloud-based infrastructure.
  
  

Added Advantage

• Experience with workstation management systems and desktop imaging
• Any cloud certificate ( AWS or Azure or Google)
• Previous RPA experience working with UiPath, Automation Anywhere, Blue Prism, and Open-Span is a plus.
  
  

Soft-Skills

• Very good communication and Customer Presentation Skills
• Fluent in written and spoken English
• Excellent problem-solving skill
  
  

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.