Senior Partner Program Manager (f/m/d)*

Parloa • Full-time • Berlin Office; Munich Office • 2w ago

YOUR MISSION:

Parloa is the leading Conversational AI platform in the Contact Center Software Market, revolutionizing customer experience.

As the Senior Partner Program Manager at Parloa, you will be responsible for developing and managing scalable partner programs that align with our global strategy. This role requires you to create a structured framework that can be applied across different partner types and regions, ensuring consistent guidance and support. You will identify opportunities for operational excellence within our partner ecosystem, focusing on initiatives that drive revenue growth through collaborative projects. You will be tasked with scoping cross-functional projects related to partnerships, managing the requirements, ensuring successful implementation and tracking success/progress on a day-to-day basis.

Additionally, you will play a crucial role in enhancing the internal understanding of the importance and mechanics of partnerships across the organization. Your efforts will contribute to the continuous improvement of our partner relationships and the overall effectiveness of our partnership strategy.

IN THIS ROLE YOU WILL:

Own Partner Programs: Responsible for setting the strategy, defining the plan, engaging with stakeholders, establishing success metrics, and developing reporting and analytics to track and understand program success.
Maintain and Track Tools and Processes: Oversee and manage tools and processes that support revenue and growth through partners, an example as the Partnerships Dashboard, Partner Engagement Tracking, and the Partner Lead Registration Process.
Support Partner Communication: Facilitate communication with partners, including updates on new product or feature launches, program changes, events, and other information that supports growth through partnerships.
Manage Cross-Functional Initiatives: Drive and execute cross-functional initiatives that increase revenue/growth with and through partners, working with teams like Revenue Operations, Customer Experience, Marketing, and Product to ensure successful project implementation and alignment.
Facilitate Communication & Documentation: Own communication channels to partners and manage internal and external documentation, ensuring clear and effective communication.

WHAT YOU BRING TO THE TABLE:

5+ years of experience in Partner Operations or Partner Programs Management in the SaaS industry, preferably in a strategic or management role.
Strong project management capabilities, with an emphasis on overseeing cross-functional teams and complex initiatives.
High Business Acumen in business operations, partner channel management, or related fields (Technology and/or SaaS experience)
Ability to embrace ambiguity and break down complex business problems
Analytical ability; ability to develop conclusions by analyzing and distilling data across a variety of sources (Salesforce, Dashboards)
Preferred experience working in a startup
Preferred experience in OKR management and processes

WHAT'S IN IT FOR YOU?

Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
Competitive compensation and equity package.
Flexible working hours, 28 vacation days and workation opportunities.
Access to a training and development budget for continuous professional growth.
Regular team events, game nights, and other social activities.
Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.