Role Overview
The Renewals Manager will hold the responsibility of guiding the renewal process, spearheading retention initiatives, and nurturing customer connections to optimize contract renewals. This position plays a crucial role in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at Labelbox.
Your Impact
- Maximize Retention Rate, Net New Annual Recurring Revenue, and On-Time Renewal through effective renewal management.
- Lead contract renewal negotiations to achieve successful, timely renewals.
- Provide accurate weekly forecasts on renewals and associated risk.
- Manage the complete renewals process, and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives.
- Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty.
- Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process.
- Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals.
- Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management.
- Evaluate customer usage and ensure true-up requirements are accurately processed.
- Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.
What You Bring
- At least 5+ years of proven experience in Enterprise SaaS and Services renewals, account management, or a related field.
- Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
- Proficiency in CRM tools like SFDC.
- Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers, address concerns, and drive successful renewals.
- Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts.
- A strong understanding of subscriptions and services based business models and best practices in renewals management.
- Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
- A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
Finance at Labelbox
At Labelbox Finance, you'll power the financial engine behind the world’s leading AI data infrastructure. From strategic planning and forecasting to operational excellence and risk management, you’ll provide the insights and discipline that enable smart, scalable growth. Working cross-functionally, you'll help ensure every investment drives measurable impact. Your work will underpin how we build and deliver our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace, enabling Labelbox to scale with precision in a dynamic market. Join us in shaping the financial strategy that fuels frontier AI innovation.
