The Help Center team is focused on empowering people to successfully use Meta products by providing effective and accessible help that resolves issues. We manage help center and scaled support content for the billions of people who use Meta’s family of apps, business tools and hardware products.Our mission is to build the most reliable and innovative help ecosystem in the world, where people can easily self-resolve any issues they have when using Meta products.We’re looking for a content strategist to lead help center updates for Meta's suite of innovative and industry-leading products. They'll be expected to create, manage and improve content for the products they support, make data-informed decisions that improve user experiences and manage complex, cross-functional projects.
Content Strategist, Help Center Team Responsibilities:
- Explain complicated product and policy concepts in simple, jargon-free language using Meta's voice
- Collaborate with product, marketing, operations and legal teams to create content for product launches
- Use data to make content decisions and influence partners to improve Meta’s support experiences and troubleshoot known issues
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
- Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
- Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.
Minimum Qualifications:
- 3+ years of content strategy experience, including content creation, management and editing.
- 2+ years of experience in one or more of these areas: help and support content, content management systems and workflows, online operations at a tech company.
- Experience in tracking, analyzing and reporting on content performance metrics.
Preferred Qualifications:
- Project management experience, working through ambiguity and managing competing priorities.
- Knowledgeable in data analysis, editing XML and using AI tools.
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$90,000/year to $138,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
