YOUR MISSION:
As a Senior Partner Delivery Manager BPO (f/m/d)* at Parloa, you will play a crucial role in providing project oversight, ensuring partner accountability, and driving the successful implementation of our products with our Business Process Outsourcing clients. Your mission is to streamline partner processes, enhance implementation quality, and contribute to the overall success of our Conversational AI solutions.
IN THIS ROLE YOU WILL:
- Be the internal point of contact for all regional delivery partners.
- Provide project preparation, oversight, and support during implementation projects with partners.
- Collect internal and customer feedback, handle escalations, and evaluate surveys for continuous improvement.
- Staff and outsource projects to service partners, including partner selection, subcontracting, and billing.
- Collaborate closely with internal teams - Partnerships, CS, Procurement/Legal, Product Management, and potentially Academy.
- Contribute to partner communications and enablement activities such as webinars, technical sessions, and content maintenance.
- Oversee partner support and ensure adherence to service level agreements.
- Consult CS and Sales on expansion opportunities within partner accounts.
WHAT YOU BRING TO THE TABLE:
- 3+ years experience in B2B Service Delivery Management or Project Management in B2B SaaS, preferably with BPO customers.
- Strong analytical mindset and conceptual skills.
- Understanding of implementation partner ecosystems.
- Proven track record in cross-functional team collaboration.
- Fluency in German and English.
NICE TO HAVE:
- Passion for Conversational AI and familiarity with Parloa’s products.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Task + Technical Interview → Bar Raiser Interview
