YOUR MISSION:
As the Director of Product Learning Experience (f/m/d)*, you will play a highly strategic and high-impact role building our product training academy from the ground up. Your mission is to design scalable learning experiences - both self-guided and instructor-led - that empower our customers and partners to become skilled product users, directly supporting revenue growth and business goals.
In this high-impact role, you’ll influence product direction, go-to-market execution, and Parloa’s culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, developing a sustainable and scalable learning ecosystem for external audiences.
IN THIS ROLE YOU WILL:
- Develop a World-Class Academy: Lead the design and build of our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be self-sufficient users.
- Build a Best-in-Class Instructor-Led Training Program: Complement comprehensive online learning programs with hands-on workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.
- Drive Product-Oriented L&D Initiatives: Collaborate closely with Product teams to ensure the academy aligns with product updates, roadmap changes, and customer success metrics. Integrate product insights into training materials and course design.
- Internal Enablement, Influence, and Activation: Partner with GTM Enablement, Customer Experience, and People to support internal enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of cross-organization learning.
- Lead and Develop Your Team: Manage a global team of instructional designers and product trainers, guiding them to produce high-quality, engaging educational experiences.
- Measure and Optimize Impact: Implement robust performance metrics and feedback loops to track learner progress, course effectiveness, and direct impact on business outcomes. Use data-driven insights to continually refine the academy.
- Stakeholder Engagement and Communication: Serve as a thought partner to executive, product, and GTM leadership, translating training insights into strategic recommendations.
Our Tech stack:
SANA, Notion, Asana, Miro
WHAT YOU BRING TO THE TABLE:
- Product-Oriented L&D Expertise: Demonstrated experience in building scalable product training programs, with a deep understanding of how training impacts product adoption and customer success.
- Cross-Functional Influence: Proven track record of collaborating with diverse teams (Product, Customer Experience, Sales, Partnerships) and influencing at all organizational levels to drive program success.
- Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.
- Strong Communication Skills: Excellent stakeholder engagement and communication abilities, ensuring alignment and clarity across all internal and external audiences.
- Team Leadership: Experience managing and mentoring teams of instructional designers and product trainers, with a focus on delivering scalable and repeatable educational programs.
- Analytical and Strategic Thinking: Ability to tie enablement initiatives to key performance outcomes, with a strong emphasis on continuous improvement and operational excellence.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Case Study → Leadership Assessment → Meeting CTO
