YOUR MISSION:
As a Product Instructional Designer at Parloa, you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders. With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies, you will create interactive and effective learning solutions.
IN THIS ROLE YOU WILL:
- Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
- Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
- Customize Learning Experiences: Tailor content for different user groups and skill levels.
- Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
- Optimize and Improve: Use feedback and performance data to continuously refine training materials.
- Manage Projects: Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
- Engage Stakeholders: Communicate progress and challenges effectively.
- Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
- Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.
WHAT YOU BRING TO THE TABLE:
- Experience: 2-5 years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
- Technical Skills: Proficiency in instructional design tools and e-learning platforms.
- Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models.
- Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills.
- Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams.
- Presentation Skills: Confident in engaging and inspiring different audiences.
- Adaptability: Open to new technologies and trends in instructional design.
- Education: Degree in Instructional Design, Education, or a related field.
- Language Skills: Business fluent in English (C2 level).
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Case Study → Meet VP Product
