We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.
Responsibilities
- Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
- Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
- Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
- Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
- Track and report on key support metrics like response times and customer satisfaction
- Help with security compliance requirements specific to E.U. regulations and data protection standards
- Support enterprise clients across various industries with their unique use cases
Qualifications
- 2+ years in B2B enterprise customer support, with experience supporting European markets
- Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
- Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
- Excellent communication skills in English and additional language such as Spanish, French or German
- Experience with customer support platforms like Intercom or Zendesk
- Proven track record of high customer satisfaction in fast-paced environments
- Technical familiarity with enterprise software (engineering background not required)
Bonus
- Stripe support experience
- Knowledge of SSO implementations and API integrations
- Experience supporting AI or search products
- Familiarity with enterprise cloud storage services
Final offer amounts are determined by multiple factors, including, experience and expertise.
