Meet DeepL
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.
What Sets Us Apart
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.
Meet the team behind this journey
You will be part of the highly motivated Customer Insights team that informs DeepL’s strategic decisions with customer insights. Our growing team is responsible to reveal actionable customer and user insights via quality primary and secondary research. Your job is to apply and/or experiment diverse quantitative, qualitative or mixed methods to answer simple and/or complex research questions in the assigned product area. You will work with product stakeholders from various roles closely to help them solve real-world problems, influence their product decisions through your findings and insights and strategic suggestions. From day to day, our Customer Researchers fuel quality insights and advocate for our customers in DeepL as well as enable Product teams to learn from customers directly. Together with other roles and teams in DeepL, you will make a significant impact on building the best possible language experience and overcome language barriers.
Your Responsibilities
- Be responsible for designing, planning, and conduct end-to-end market or user research studies
- Lead strategic and foundational research projects, work with cross-functional teams to answer challenging and complex research questions.
- Establish and maintain longitudinal research programs or customer experience measurement which continuously produce customer insights.
- Communicate customer insights in a simple and engaging way
- Have shared responsibility with fellow researchers in the team to improve research operations.
- Collaborate closely with your stakeholders, dive deep into business or technical challenges, find research opportunities that provide actionable insights
- Empower other UX practitioners to conduct paradigm UX research via coaching and consultation, make sure research quality is not compromised in democratization.
Qualities we look for
- Open to working a 12 month FTC
- You have 5+ years professional experience as a User Researcher, ideally working with web product(s).
- Strong quantitative research skills, have successfully applied a variety of advanced research and analysis methods (e.g. Conjoint, Maxdiff) on Pricing & Packaging, Conversion & Churn topics.
- Previous experience collaborating with cross-functional stakeholders and creating the desired impact through research findings.
- You have rich experience collaborating with Designer and Developers, solid knowledge of how product development works.
- As a quantitative researcher, you have solid skills in survey tools - Qualtrics, analysis tools – Python and/or R, and good knowledge in SQL.
- Your data savviness helps you feel comfortable and eager to get your hands dirty by transferring and connecting data in different ways and forms.
- You put yourself into customers’ shoes; you empathize customers’ pains
- You are good at storytelling when communicating customer insights
- You are a team player; you celebrate other’s success and care about others
- You grow and thrive by giving and receiving constructive peer feedback
- You have a Master's degree or PHD in psychology, behavioural sciences, HCI, economics or similar.
- The ability to transmit information concisely and clearly - whether written, spoken or visually
- Fluent in English, which is our company language
What We Offer
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
We are an equal opportunity employer
You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
