Passionate about precision medicine and advancing the healthcare industry?
Tempus AI is a technology-driven healthcare company transforming cancer care through comprehensive genomic testing, advanced analytics, and AI applications. Our platform empowers physicians and researchers with data-driven insights to optimize treatment decisions, accelerate clinical trial enrollment, and fuel breakthroughs in precision medicine. We partner with healthcare providers and life sciences organizations to unlock the full potential of data for better patient outcomes.
Position Overview:
We are seeking a dynamic and experienced Vice President of Customer Success to lead and scale our customer success function acrossTempus. This executive will develop and execute strategies to ensure exceptional customer experiences, drive retention, and foster growth across Tempus' diverse customer base, including healthcare providers, biopharma clients, and research institutions.
Key Responsibilities:
-
Operational Excellence:
-
Optimize processes, tools, and technologies to support scalable and efficient customer success operations.
-
Establish and track key performance indicators (KPIs) such as NPS, retention, expansion, and time-to-value.
Qualifications:
-
15+ years of experience in customer success, account management, or a related field, with 5+ years in an executive leadership role.
-
Proven track record of scaling customer success functions in high-growth, technology-driven environments. Experience leading customer success in clinical diagnostic companies preferred.
-
Strong understanding of the healthcare and life sciences industries, particularly in precision medicine, genomics, or data-driven solutions.
-
Exceptional strategic thinking, communication, and relationship management skills.
-
Data-driven mindset with experience using metrics to inform decisions and demonstrate impact.
-
Bachelor's degree required; advanced degree (MBA, MPH, or related) is a plus.
Why Join Tempus?
-
Be part of a mission-driven organization at the forefront of precision medicine.
-
Collaborate with top-tier professionals in AI, genomics, and healthcare.
-
Make a direct impact on patient care and groundbreaking scientific discoveries.
-
Competitive compensation, benefits, and opportunities for professional growth.
#LI-NK1
#LI-HYBRID