About the role
Location: [Remote / Flexible]
At Snorkel AI, we're redefining how enterprises build and deploy machine learning applications with programmatic data labeling and powerful LLM-adaptive data pipelines. Our Data-as-a-Service (DaaS) business partners with the world’s leading AI labs and technology companies to deliver the high-quality data that fuels their most ambitious GenAI efforts.
We’re looking for a customer-focused Engagement Manager to join our DaaS Engagement Management team. In this role, you’ll be the primary point of contact for enterprise accounts—ensuring successful delivery of complex datasets, building trusted partnerships, and supporting customers from pilot to full production. You’ll work closely with the Head of Engagement Management and cross-functional teams to deliver value, shape customer outcomes, and identify opportunities for growth.
This is a hands-on role that blends customer success, technical program management, and strategic account engagement. You will champion our customers’ success, navigate complex delivery challenges, and help scale our DaaS business.
Responsibilities
- Serve as the primary partner for assigned DaaS customers, leading meetings, and managing expectations and relationships from project kick-off through ongoing production with various stakeholders (including data scientists, engineers, and business leaders).
- Manage delivery of complex datasets, meeting quality, scope, and SLA expectations. Guide customers from pilot to production, securing long-term commitments.
- Build trust with senior technical stakeholders, guiding them through delivery milestones and ensuring mutual success.
- Clearly communicate project progress, risks, and value delivered—adapting messaging for both technical and non-technical audiences.
- Collaborate with Sales to identify upsell and expansion opportunities.
- Identify and collaborate cross-functionally to resolve issues, improve processes, and scale success.
Qualifications
- 5+ years in customer success, account management, or consulting in a technical services/AI/data context.
- Proven success of managing enterprise accounts and complex delivery programs against timelines, quality targets, and SLAs.
- Exceptional communication and interpersonal skills, with the ability to build rapport and manage relationships with diverse stakeholders. Able to clearly explain technical concepts to non-technical audiences.
- Technical aptitude with data pipelines, AI/ML workflows, or data annotation.
- Proven ability to navigate ambiguity, adapt to changing circumstances, and proactively solve problems.
- Thrives in a fast-paced, high-growth environment.
- Willingness to travel up to 20% based on customer needs.
- Bachelor's degree in Computer Science, Information Technology, or a related field
The salary range for this position based in the San Francisco Bay Area is $100,000-$170,000 All offers include equity compensation in the form of employee stock options.
