Role Overview
We’re looking for a Community Operations Manager to serve as our digital radar. You’ll be responsible for monitoring and analyzing external chatter about Labelbox across public forums like Reddit, Blind, Glassdoor, Twitter/X, Discord, and other relevant platforms.This isn’t a community engagement or social media role. It’s about listening, identifying trends, flagging risks, and delivering high-signal insights to stakeholders across Talent, Brand, and Product.
Your Impact
- Community Strategy & Ownership
- Define and execute Alignerr’s community engagement roadmap across Reddit, Slack, Discourse, and other channels.
- Set community guidelines, tone, and moderation standards.
- Reddit Engagement & Moderation
- Act as a visible, authentic presence in r/alignerr: responding to questions, hosting AMAs, and escalating issues.
- Collaborate with mods/admins to manage subreddit health (spam, scams, off-topic posts).
- Post weekly updates, polls, and roadmap notes to keep the community engaged and informed.
- Trust & Support
- Serve as the frontline liaison between Alignerrs and internal teams: collect feedback, surface issues (payments, onboarding, project access), and close the loop with transparent updates.
- Build trust by addressing pain points directly and escalating urgent cases quickly.
- Content & Knowledge Sharing
- Develop community-facing resources (FAQs, onboarding guides, payment explainers).
- Benchmark Labelbox against competitors and peer companies in the AI / tech space.
- Collaborate with teams across People, Brand, Marketing, and Product to inform decisions and shape strategy.
- Community Health & Analytics
- Monitor community sentiment, activity levels, and top issues.
- Report metrics weekly to leadership: engagement, satisfaction, response times, issue trends.
- Track and monitor mentions of Labelbox across Reddit, Glassdoor, Blind, LinkedIn, X (Twitter), Discord, and other platforms.
What You Bring
- 3–5 years of experience in online community management, community monitoring, employer branding, digital strategy, recruiting, or brand/reputation management.
- Strong organizational skills — you love tagging, labeling, and turning chaos into structured insight.
- Proven experience moderating or managing Reddit communities (or similar forums).
- Excellent written communication skills with a transparent, authentic, and human tone.
- Comfort with difficult conversations: you can acknowledge criticism while steering toward solutions.
- Experience coordinating with Product, Ops, and Support teams to escalate and resolve issues.
Support at Labelbox
At Labelbox Support, you'll ensure the success of frontier AI labs and enterprises using our data factory infrastructure. You'll provide expert guidance on our Enterprise Platform, Frontier Data Labeling, and Expert Marketplace offerings, helping customers overcome technical challenges in their AI data pipelines. With our platform processing 50+ million annotations monthly, you'll develop deep technical expertise across multimodal, reasoning, coding, and multilingual use cases. Your timely, knowledgeable assistance will directly impact customer satisfaction and project outcomes, ensuring maximum value from human-in-the-loop processes. Join us in supporting the technical infrastructure that's advancing state-of-the-art AI through superior human data quality and transparency.
