About the Role
At Snorkel AI, we are pioneering new approaches to data development. Are you driven by solving challenging problems and delivering exceptional results? Snorkel AI is seeking a Delivery Operations Manager. As a Delivery Operations Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact.
Main Responsibilities
- Build and refine ticketing processes to streamline operations and improve response times
- Design and implement automated form processes that reduce manual work and improve data collection
- Create automated email workflows to enhance communication and operational efficiency
- Develop custom queries to extract actionable insights from operational data
- Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows
Data & Insights
- Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
- Drive faster decision-making abilities for the team by exposing key insights from within the process
- Determine user information that is missing, which leads to user experience improvements
Cross-Functional Impact
- Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
- Grow our user base through implementation of retention and incentivization programs
- Partner with teams across the organization to identify operational bottlenecks and implement solutions
- Manage external partnerships and be a point of contact for them in resolving issues
Minimum Qualifications
- 3-5 years of experience in operations, project management, or related roles
- Proven track record of building and optimizing operational processes from the ground up
- Strong analytical skills with experience creating queries and extracting insights from data
- Excellent project management abilities with attention to detail and follow-through
- Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
- Proficiency with collaboration and database tools (Airtable experience a plus)
- Strong communication skills and ability to work effectively with cross-functional teams
Preferred Qualifications
- Experience with CRM systems
- Familiarity with SQL or other query languages
- Background in technical operations or working with engineering/product teams
- Experience in a fast-growing startup or technology company
- Knowledge of email automation platforms
Personal Attributes
- Self-starter who thrives in ambiguous environments and can build structure from scratch
- Systems thinker who can see the big picture while managing detailed execution
- Problem-solver who enjoys identifying inefficiencies and implementing creative solutions
- Collaborative team player who can influence without authority
- Continuous learner excited to pick up new tools and technologies
