YOUR MISSION:
As a Working Student (f/m/d) in the Agent Architect Team at Parloa, you’ll support our mission to revolutionize customer service with AI Agents. You’ll work closely with our Agent Architects to ensure smooth project execution — from documentation and quality assurance to process optimization and coordination.
Your focus will be on administrative, operational, and organizational tasks that keep the team running efficiently. You’ll gain hands-on experience in how conversational AI projects are delivered to enterprise clients, while developing a strong understanding of both AI and SaaS project management.
IN THIS ROLE YOU WILL:
- Support the Agent Architect team in project coordination, scheduling, and documentation.
- Assist with the creation and maintenance of internal resources (e.g., best practice docs, checklists, project templates).
- Help track project progress and deliverables, ensuring deadlines and customer expectations are met.
- Manage internal tools and systems (e.g., Jira, Notion, Slack, etc.) to support project workflows.
- Assist in data organization and reporting, including preparing presentations and status updates for internal stakeholders.
- Support quality assurance by testing conversational flows, validating integrations, and reviewing agent responses.
- Collaborate cross-functionally with Forward Deployed Engineer, Partner Engagement Managers, and Product teams.
- Contribute ideas to improve operational processes, documentation quality, and team efficiency.
WHAT YOU BRING TO THE TABLE:
- You’re currently enrolled in a Bachelor’s or Master’s program, ideally in Business Administration, Linguistics, Cognitive Science, Computer Science, or a related field.
- Strong organizational and communication skills, with attention to detail and a proactive mindset.
- Interest in AI, technology, and customer experience — no coding required, but curiosity is a must.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience with tools like Google Workspace, Jira, Notion, or Excel is a plus.
- Fluent in English (German is a big plus).
WHAT'S IN IT FOR YOU?
- Be part of a fast-growing startup at the cutting edge of AI-powered customer service.
- Work with and learn from industry experts in Conversational AI and enterprise implementations.
- Flexible working hours to fit your studies.
- Opportunity to take ownership of meaningful operational projects.
- A hybrid setup and an international team with flat hierarchies and a collaborative culture.
- Regular team events, snacks, and fun in our office either in Berlin or Munich.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Meeting the team
