The Opportunity
We’re seeking an Instructional Designer to create engaging, scalable training content for both our internal teams and external Expert Contributor (EC) network. You’ll build foundational learning materials that enable GTM, Delivery, and EC communities to excel in their roles. This is a hands-on role focused on content creation, course development, and producing didactic materials that drive knowledge retention and performance.
Responsibilities
- Develop comprehensive curricula and role-based training programs for Snorkel’s GTM, Delivery, Product Operations teams and our Expert Contributor network.
- Design and produce modular, self-paced multimedia content, including videos, screencasts, animations, and interactive learning modules, alongside practical job aids.
- Create realistic case studies and simulations from customer engagements, and write clear, concise instructional copy to support competency acquisition across teams.
- Storyboard learning experiences and strategically organize content for maximum discoverability and accessibility.
- Establish a systematic process for gathering feedback, analyzing usage data, and regularly updating training materials for continuous improvement and relevance.
Required Skills
- Requires 5+ years of professional instructional design experience with a portfolio demonstrating diverse content and a track record of measurable outcomes, preferably in tech/SaaS environments.
- Ability to think long-term (strategic vision) while delivering short-term value (MVP mindset)
- Instructional Design Expertise: Strong grasp of adult learning principles, cognitive load theory, and various instructional design models (ADDIE, SAM, Backward Design), coupled with proficiency in task analysis and breaking down complex information.
- Content Development & Writing Skills: Expert in designing for both declarative knowledge and procedural skill development, writing measurable learning objectives, creating clear and concise instructional content, and translating technical jargon.
- Multimedia & Engagement: Skilled in scripting video narration, storyboarding, using e-learning authoring tools (Articulate Storyline, Rise 360), designing visually clean presentations, and creating engaging, interactive learning experiences, including microlearning.
- Analysis & Problem Solving: Ability to conduct needs assessments, analyze learning data, diagnose performance gaps, determine appropriate training solutions, and understand optimal modality usage.
- Project Management & Experience: Strong project management skills, including scoping, estimating, meeting deadlines, managing multiple projects, and maintaining organized content.
Bonus Skills
- Knowledge of AI/ML concepts or ability to rapidly learn technical domains
- Basic graphic design capabilities for creating diagrams, process flows, and visual aids
- Understanding of SCORM, xAPI, or other e-learning technical standards
