YOUR MISSION:
Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client.
This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents.
IN THIS ROLE YOU WILL:
- Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
- Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
- Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
- Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
- Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling.
WHAT YOU BRING TO THE TABLE:
- 4+ years of experience in Customer Success, Consulting or Account Management—working with enterprise accounts.
- Demonstrated ability to drive strategic value and digital transformation within complex organizations.
- Proven track record of converting operational success into commercial opportunity and growth
- Strong project management skills and stakeholder management capabilities, with a clear focus on execution and impact.
- A passion for AI, automation, and the ability to translate technical capabilities into business value.
- A curious, pro-active, and strong ownership mindset—taking initiative, showing accountability, and driving outcomes from idea to delivery.
- Excellent communication and presentation skills in German and English, with the ability to engage both technical and non-technical audiences.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
