(This role can be remote or hybrid role based in New York City or Redwood City or Redwood City + San Francisco)
As an AI Delivery Manager, you will be instrumental in overseeing the successful execution and delivery of custom AI solutions to our enterprise customers. This role requires a blend of strong project management skills, technical aptitude, and excellent communication abilities to effectively navigate projects from conception to completion. Working in a professional services capacity, you will collaborate with internal and external data scientists and machine learning engineers, product teams, business leaders, and account teams to deliver positive business impacts for our strategic customers via AI use cases.
Main Responsibilities
- Serve as the primary customer point of contact for AI projects throughout the delivery lifecycle, leading meetings, providing regular updates, addressing concerns, and managing expectations.
- Develop and manage comprehensive project plans and other artifacts to ensure successful project delivery within scope and on schedule.
- Proactively identify and mitigate risks and issues, ensuring that potential roadblocks are addressed promptly and effectively.
- Navigate ambiguity and uncertainty with ease, adapting quickly to change and identifying paths to resolve uncertainty.
- Monitor project budgets and financial performance, tracking resource utilization and ensuring engagements align with contractual and internal financial targets.
- Contribute to scoping new projects and the development of proposals and Statements of Work, defining objectives, resources, and deliverables.
- Collaborate with internal stakeholders (Sales, Customer Success, Applied AI Engineering) to ensure successful delivery, translate outcomes into business value, and support the overall customer success strategy.
- Improve Snorkel’s end-to-end delivery through incorporation of learnings and customer feedback into delivery processes.
Minimum Qualifications
- 4+ years experience working in a customer-facing role overseeing technical project delivery, e.g., management consultant, technical consultant, or technical project manager.
- 2+ years experience as a lead project manager in a technology or consulting environment.
- Influential presence in front of customers, strong presentation and communication skills and the ability to become a trusted advisor.
- Technical aptitude and ability to understand the complexities of AI use cases and communicate effectively with both technical and non-technical stakeholders.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Action-oriented with the ability to cut through uncertainty and bring clarity to teams and projects.
- B.S. degree in Business Administration, Engineering, or comparable degree/experience.
- Travel up to 20% based on customer needs.
Preferred Qualifications
- Previous experience working on AI or machine learning projects, or industry knowledge of standard and emerging technologies in the space.
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience and influence internal and external stakeholders through strong interpersonal skills.
- Consultative skills including the ability to work as a trusted partner to a customer, taking into account their business objectives and appropriately tailoring approaches.
- Passion or interest in expanding knowledge of AI use cases including predictive and generative AI in the enterprise.
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