About the role
*Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle
We are seeking a Fraud & Abuse Investigator to join our team on a contract basis. You'll spend most of your time digging into suspicious account activity. This means looking at data, spotting patterns, and piecing together which accounts are connected. You'll take action to suspend accounts when necessary and design new workflows to identify previously known accounts. You'll also track down third-party sites that are reselling our services and take action to get those listings removed.
This isn't a role where you follow a rigid script—you'll need to use judgment, ask good questions, and sometimes make calls without perfect information.
This role will start at 20 hours per week, with an opportunity to increase based on the candidate’s profile and business needs.
What you’ll do
- Investigate networks of potentially fraudulent accounts using internal tools and data analysis
- Make decisions on account suspensions based on evidence and established guidelines
- Identify third-party platforms where our services are being resold without authorization, and draft and submit complaints / takedown requests
- Document investigation methodologies and flag patterns that could inform automated detection systems
- Contribute to designing workflows and processes to identify previously unknown fraud patterns
What you’ll need
Required
- Experience in trust & safety, fraud investigation, or abuse operations
- Strong analytical skills and attention to detail
- Comfort with data analytics, including experience with SQL or other data querying tools
- Experience working with data warehouses like Redshift, Clickhouse, or Snowflake
- Ability to make sound judgments with incomplete information
- Clear written communication skills
- Comfort with working independently
Nice to Have
- Familiarity with generative AI products
- Background in submitting platform complaints or legal notices
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
