As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience.
As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organisations to maximise the value our platform delivers.
This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organisation while helping shape our renewal strategy and best practices.
How you’ll make an impact
- Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
- Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
- Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
- Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
- Support at-risk customers through mitigation planning and customer success initiatives.
- Lead contract renewal negotiations to achieve successful, timely closures.
- Evaluate license usage and ensure true-up requirements are accurately processed.
- Provide accurate weekly forecasts on renewals and associated risks.
- Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.
What you’ll need to be successful
- At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
- Background in commercial negotiations and account management.
- Proficiency in revenue technologies, including ability to manage your own book of business.
- Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
- Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
- Excellent communication skills with the ability to engage executive stakeholders.
- Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.
- IMPORTANT: Experience managing customers in Northern Europe and MEA.
What you’ll need to stand out
- A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
- Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
- A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
- A strong understanding of subscription-based business models and best practices in renewals management.
- Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
- A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
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