Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Responsibilities:
- Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
- Successfully manage high volume of client-facing interactions and establish strong rapport with partners
- Use problem solving skills to create and offer solutions to customers of varied complexity
- Provide support and education to customers about Tempus products and services
- Document all communication and maintain appropriate records and maintain a database of client information
- Lead/assist in clinical data for Tempus-sequenced patients
- Work in a team towards group goals regarding client growth and operational efficiency
- Work from 8am - 4pm CT Monday through Friday
Required Knowledge and Skills:
- 4 year college degree, preferably in Biological Sciences or a similar discipline
- Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
- Ability to understand and communicate scientific and/or technical information
- Ability to work well under pressure and maintain a professional and positive demeanor
- Adaptable to changing procedures, policies and work environment
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
- Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
- Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
- Bilingual a huge plus
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