Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
You will report to our Head of Global Waymo Support and Operations Intelligence and based in Hyderabad, India.
You Will
- Contribute to our Operations Center programs by developing and realizing overall operations strategy, defining scope of work, understanding requirements, implementing new processes, and contributing to ongoing operational process improvements.
- Work with team members and product to roadmap tooling, process and people enablements to improve Waymo Support
- Manage our long-term Operations Center vendor strategies, including cost allocation and prioritizations, managing POs, monitoring and reporting on budget monthly, verifying and approving invoices. Creating our forecasting models to manage cost overrun.
- Develop vendor contract and enforcement, RFP design, define vendor selection criteria and continuous improvements of vendor processes named in the contracts in order to maintain or exceed quality standards.
- Develop strategies to lead the high-quality Support interactions by, manage vendor partnerships and SOWs to ensure effective delivery of Service Level Agreements and Key Performance Indicators and iterating on these metrics as applicable to meet our needs.
- Analyze ongoing operational needs, including vendor partnerships, and present recommendations to influence both Sr. Leadership and Stakeholders.
- Coordinate with important vendor contacts to track and ensure successful execution on contract terms regarding resourcing, quality, and delivery of services to meet Waymo's needs.
- Guide vendor partner selection and overall vendor operations strategies in support of Waymo's goals and long-term plans. Source new vendor partners or expand scope of service offering with current vendor partners. Lead our negotiations for vendor contracts and serve as a necessary point of contact for vendor relationships internally and externally.
- Develop and deploy vendor-specific infrastructure, including security, tools, and processes needed to successfully execute on Service level agreements.
- Host and lead our regular internal business reviews and effectively partner with our cross-functional teams both locally and globally to drive continuous improvement against topline metrics.
- Manage the daily work of the vendor partner including communicating new launches, ensuring training compliance, managing vendor escalations.
You Have
- 10+ years with program/vendor management in operations, strategy, and planning.
- 5+ years experience in customer service related role.
- Bachelor's degree in business or related field
- Experience applying project management tools
We Prefer
- 8+ years experience implementing multiple vendor partnerships for a single operation
- 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements and bringing immature operations to maturity
- Masters Degree in Business Administration
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
₹6,700,000—₹8,050,000 INR
