Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Reimbursement Customer Success Specialist to join our team. ((Remote Friendly - - West Coast Preferred - PST)) Work 9 am - 5 pm PST
Responsibilities
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
- Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
- Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued
- Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
- Understand and strive to meet or exceed call metrics while providing excellent consistent customer service
Qualifications
- Ability to communicate effectively with patients by telephone and email
- Results oriented, highly energetic, dynamic individual with hands-on mentality
- Proven ability to learn new skills quickly and adapt to new processes smoothly
- Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.)
- Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Prior experience working credit balances
- Highly analytical and detail-oriented
- Demonstrate Tempus’ Values by acting with integrity, respect, and trust
Required Education & Experience
- Bachelor’s Degree or Associate's Degree or 2+ years healthcare revenue cycle / billing operations
- Bilingual strongly preferred (Spanish)
- Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
- Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
- Zendesk experience a plus
- Experience working with virtual teams a plus
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