About the role

The Trust and Safety Product Team will help achieve our goal of building a humanity scale product with billions of users by developing safety measures into our product experiences so that we can give everyone access to AGI. As a Product Manager, you will work across multiple disciplines to design, develop, deploy, and tune our product toward engaging but safe products.

You will work alongside the trust & safety engineering, product design and cross-functional teams to make sure characters are interacting in safe ways with end users. This includes limiting harmful content, bad actors, negative model prompted behaviors and making characters brand-safe for partners and ultimately help keep the Character in our Characters!

Responsibilities

Execute on the product vision/ideation, collaborate on strategy, and implementation of ambiguous and open ended product experiences that utilize the cutting-edge capabilities of our current and future models
Collaborate with users, engineering, design, community, and marketing to bring cutting-edge AI applications into the best product experience
Partner with data science to test and measure quality of the product experience, set clear goals, tune safety classifiers, and hold the team accountable
Drive cross-functional product deployment, release coordination, and product improvement for safe experiences within the product and for 3rd party partners

Job Requirements

5+ years of deep consumer product management experience working on open ended product spaces, ideally within the Integrity/Trust and Safety space
Strong track record building and launching successful, high growth products from 0 -> 1 at scale
Ability to deliver on product execution focusing on both the short term and long term
Strong understanding of AI industry, in terms of competitors and incumbent strategies

Nice to Have

Technical degree and/or prior software engineering experience
Experience building products with voice interfaces
Experience with monetization for consumer subscriptions
Startup experience

About Character.AI

Founded in 2021 by AI pioneers Noam Shazeer and Daniel De Freitas, Character is a leading AI company offering personalized experiences through customizable AI 'Characters.' As one of the most widely used AI platforms worldwide, Character enables users to interact with AI tailored to their unique needs and preferences.

Noam co-invented core LLM tech and was recently honored as one of TIME's 100 Most Influential in AI. Daniel created LaMDA, the breakthrough conversational AI now powering Google's Bard.

In just two years, we achieved unicorn status and were named Google Play's AI App of the Year – a testament to our groundbreaking technology and vision.

Ready to shape the future of AGI? 🚀

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.

Full-time Trust & Safety jobs

Product Manager, Trust & Safety