Anthony Palavi

Skills

Project Management, Strategic Account Planning, ROI, Enterprise Sales, Customer Relationship Management, Executive Communication, Digital Experience Technologies, Problem-Solving, Collaboration & Cross-Functional Team Leadership, Pipeline Management, Sales Strategy Execution, Industry Expertise, Customer Success Management, Value Proposition Articulation, Stakeholder Engagement

About

As a seasoned Customer Success Manager with 10 years of experience, I specialize in managing strategic enterprise and government accounts, driving adoption of cutting-edge technology solutions, and ensuring long-term customer success.

I have successfully led customer success initiatives for global organizations and public sector entities such as the U.S. Navy, State of New Jersey, City of Philadelphia, Tesla, and Verizon. My expertise spans onboarding, implementation, renewals, and expansion, consistently achieving revenue targets and fostering trusted partnerships.

I excel at translating complex technical solutions—such as AI-enabled platforms and SaaS offerings—into tangible business value. My collaborative, customer-centric approach ensures alignment with client objectives while proactively addressing challenges to unlock growth opportunities.

With a strong technical acumen and a passion for responsible AI, I bring a proven track record of helping customers harness transformative technologies to achieve their strategic goals.