Skills
Microsoft word, PowerPoint, Google Analytics, Power BI, Microsoft Excel, Project Management, Slack, Asana, Account management, Upselling & Cross selling, sales and marketing, Business Development, Stakeholder Management, Marketing, CRM, Go-to -Market GTM strategy, Financial Analysis, Communication, Cross-functional team management, Client service, Customer engagement, Business growth, customer service, analytical skills, negotiation, new business development,
About
I’m an astute Business Development and Account Management professional with over a decade of experience managing high-value client portfolios, driving digital product adoption, and scaling business solutions across East Africa. I’ve worked extensively in fintech, telecom, banking, and FMCG, building a proven track record in client engagement, B2B/B2C relationship management, and revenue growth.
My expertise lies in delivering impactful results by aligning customer needs with data-driven strategies, optimizing retention, and identifying upsell opportunities. I’ve successfully led cross-functional teams (remotely and in-person), spearheaded go-to-market strategies, and managed multi-country rollouts of digital payments, mobile wallets, and e-commerce solutions.
Key strengths include:
- Remote client relationship & account growth
- SaaS/digital product rollouts & adoption
- Cross-functional collaboration (Sales, IT, Legal, Compliance)
- CRM tools (HubSpot, Salesforce) & performance analytics
- Upselling, renewals, and client retention strategy
- Proposal development and stakeholder alignment
-Client Relationship & Account Management (B2B/B2C)
-Remote Communication & Stakeholder Engagement
-Digital Payments & SaaS Sales Enablement
-Business Development & Cross-Selling
-Proposal Development & Pitching
-KPI Tracking & Performance Optimization
-Remote Team Collaboration & Project Execution
-Analytical Decision-Making using Performance Data
Achievements & Experience Highlights
-Increased client portfolio by 30% through remote account management and onboarding strategy across East Africa for a digital payments platform.
-Successfully led cross-border client relationships with holistic stakeholders such as telecoms, government institutions, and NGOs—maintaining a 90% retention rate.
-At DStv & Unifi, designed and executed multi-channel marketing campaigns, improving subscriber conversion by 30% and customer retention by 40%.
-Oversaw the go-live of digital financial solutions including mobile wallets and e-voucher platforms, reducing manual payment processing by 60%.
-Collaborated remotely with IT, legal, sales, and marketing teams to ensure aligned and timely rollout of solutions to both SME and enterprise clients.
-Boosted revenue by 20% through remote upselling of financial products and enhanced digital engagement.
I am commercially aware, a result oriented with results-focused mindset and strong communication skills in every role i have undertaken over delivering and exceeding the set KPI's.
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