Skills
Technical Support & Help Desk Operations
End-User Training & Support (Remote & In-Person)
Hardware & Software Installation / Troubleshooting
Windows OS | Basic Linux | Mobile Device Support
Network Configuration (LAN/WAN) & Diagnostics
Cable, Fiber Optic, and CCTV Installation
System Imaging & Software Deployment
Ticketing Systems (e.g., Zendesk, ServiceNow)
Printer, Router, and Peripheral Setup & Repair
Audio/Video & Home Theater Configuration
Tools & Technologies
Microsoft Office Suite
Remote Desktop Tools (e.g., TeamViewer, AnyDesk)
Network Testing Tools
Web Design (basic knowledge)
Computer Hardware Proficiency (Build/Repair)
Professional & Soft Skills
Clear Communication with Non-Technical Users
Problem Solving & Critical Thinking
Self-Motivated & Reliable
Field Service & On-Site Troubleshooting
Time Management & Multi-Tasking
Documentation & Process Improvement
About
Resourceful and adaptable IT professional with over 24 years of experience delivering technical support, network configuration, and end-user training across diverse environments. Known for a hands-on approach to troubleshooting, a strong understanding of hardware and software systems, and a calm, client-focused demeanor. Proven ability to manage help desk operations, install and maintain complex systems, and provide clear technical guidance to users at all skill levels. Committed to maintaining uptime, improving system performance, and delivering excellent customer service. Experienced in both fieldwork and remote support, with a background that blends technical expertise with practical, real-world problem-solving.
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