Mark Quinn

Skills

Strategic leadership, AI, operations, strategy, management, P&L ownership, analytics, product management, customer experience, customer support

About

As a tech and operations executive with a foundation of six years serving in the US Air Force, I leverage a blend of strategic vision, people-first leadership, and innovation to transform complex and mission-critical organizations. My experience spans numerous operational functions and companies, including Waymo, LinkedIn, Apple, and Amazon, as well as a startup and my own venture, Eyelinez. My leadership style and successes across these roles are rooted in:
🔸 Crystal-clear Organizational Vision: My professional strength is seeing the path through organizational chaos to develop, drive, and execute clear strategies that align with broader business goals and deliver results.
🔸 People-first Focus: Without the right people, the rest is moot. I prioritize hiring diverse teams, enabling internal opportunities for development, and ensuring we all take care of ourselves. I strive to hire, develop, and retain top talent.
🔸 Innovative Approaches: I cultivate environments that foster innovation and collaboration, enabling the development of new creative solutions that unlock synergy, drive efficiency, and deliver results.

A few highlights of my experience, which drew upon these principles:
🔹 DeepScribe: Reset every aspect of operations across three digital factories, stabilizing, optimizing, and maturing all dimensions. This transformation improved productivity by over 400%, secured Series B funding, and paved the path to Series C.
🔹 Waymo: Played a pivotal role in scaling global operations spanning six distinct functions and 3K+ people during a period of explosive growth, opening new markets and the path to mass commercialization.
🔹 LinkedIn: Matured and institutionalized the Voice of the Customer program, optimizing Premium trial conversion, reducing support for top cases by 50%, and driving the development of new self-serve tools, significantly improving member satisfaction and reducing support costs.

The thread that ties my experience together is leading large and complex strategic transformations and scaling these organizations. I’ve amassed a wealth of best practices and playbooks from some of the best companies on the planet, and I seek out opportunities to leverage my skills and experience to help businesses achieve their moonshot.