Megan Marsh

Skills

Strategic thinking, visionary leadership, decision making, communication, change management, team building, influence and negotiation, mentoring and coaching, project management, problem solving, financial acumen

About

I recently completed 10+ years at Uber. I most recently served as a senior leader overseeing both people and programs for in-person customer support operations in US & Canada. I led multi-language customer-facing teams responsible for end-to-end issue resolution impacting drivers, with a focus on performance, efficiency, and service quality. I developed complex, cross-functional initiatives that improved the customer experience while also building and mentoring high-performing people managers. I'm a strategic and empathetic leader, who is deeply committed to developing teams and improving the customer experience.

I've been recharging after a rewarding journey at Uber and am now ready to bring my experience to a new challenge.