Merrilee Daniels

Customer Success Representative (Smart Answering)

Paso Robles, California, United States

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Skills

Key Skills
Customer Success • Remote Support • Microsoft Word • Google Workspace • Canva • CRM Systems • Program Management • Client Onboarding • Communication • Trauma-Informed Support • Team Leadership • Community Outreach • Strategic Planning • Event Coordination

About

Professional Summary
I am a remote-ready customer service and program management professional, boasting over 10 years of experience in supporting military-connected communities, managing operations, and leading teams. Skilled in onboarding, communication, and empathy-driven support, with a strong background in education and trauma-informed care. I am eager to contribute my heart, problem-solving skills, and leadership to a rapidly expanding remote team.