Skills
Product Management & Strategy:
• Roadmap Planning • Feature Prioritization • Agile/Scrum • Sprint Management
• Stakeholder Communication • User Story Writing • UAT & QA Coordination
• Cross-functional Team Leadership • Data-Driven Decision Making
CX & Support Operations:
• JIRA, Confluence • SLA Tracking • Knowledge Base Management
• Customer Feedback Loops • Intercom Fin • Help Center Optimization
Data & Analytics:
• SQL • Python • Power BI • Tableau
• A/B Testing • Product Metrics Analysis • Monitoring (Datadog, Logstash)
AI/ML & Technical Tools:
• TensorFlow • Keras • Scikit-Learn • NLP • BERT • Prompt Engineering
• AWS SageMaker • Azure Data Factory • Matillion ETL • Git • CI/CD Pipelines
Workflow & Automation:
• No-Code Tools (Zapier, Airtable, CRM Builders)
• CRM Customization • Workflow Automation • Process Optimization
Soft Skills:
• Empathetic Communication • Problem Solving • Adaptability
• Fast Learner • Collaborative Leadership • Detail-Oriented
About
Results-driven Product Manager with 4+ years of experience in SaaS, AI/ML, and data-driven product development. Proven ability to launch high-impact features, reduce churn, and enhance user experience through agile execution and stakeholder collaboration. Skilled in translating complex technical requirements into user-focused solutions, optimizing support workflows, and leveraging tools like JIRA, Intercom, Power BI, and AWS SageMaker. Passionate about building intuitive, scalable products that solve real-world problems and deliver measurable value.
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