About the role:
We are seeking a self-driven IT Operations Specialist to own and optimize our internal IT operations processes. This role requires an independent thinker who can bridge the gap between technical support and operational excellence, focusing on the day-to-day efficiency of our IT Operations team while maintaining high standards of service delivery.
Responsibilities:
Operations & Process Ownership
- Take ownership of IT workflow efficiency, documentation, and best practices
- Identify opportunities for process improvement and implement solutions independently, with stakeholder involvement
- Build and maintain comprehensive documentation systems for IT procedures and policies
- Design and implement effective ways to measure and improve service quality (IT as a Product)
Team Support & Coordination
- Serve as the operational backbone for the IT team
- Create and maintain efficient workflows for ticket handling and escalations
- Develop internal knowledge-sharing systems and practices
- Coordinate with team members to ensure smooth service delivery
- Act as a bridge between technical implementation and operational needs
Asset & Resource Management
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- Own the full lifecycle of IT asset management from procurement to retirement
- Develop and maintain vendor relationships
- Create and execute efficient procurement processes
- Track and manage IT inventory with high attention to detail
- Optimize resource allocation and utilization
You may be a good fit if you:
- 3+ years of hands-on IT support or helpdesk experience
- Proven track record of taking ownership of processes and driving improvements
- Strong background in technical documentation and knowledge management
- Experience with IT asset management and procurement
- Demonstrated ability to work independently and manage multiple priorities
Strong candidates may also have experience with:
- 5+ years of hands-on IT support or helpdesk experience
- Experience transforming IT support functions into mature operations
- Background in IT service delivery and process optimization
- History of implementing successful documentation systems
- Experience with inventory management systems
- Track record of vendor relationship management
Deadline to apply: None. Applications will be reviewed on a rolling basis.
