Account Manager
Hey! We're The Rundown, the world's largest AI community. We inform millions of people around the world about everything going on in AI, why it actually matters, and how you can apply it to your life.
About us
At The Rundown, we're building the leading AI media and education company that makes AI information accessible, understandable, and impactful for everyone. AI is moving fast and will continue to change the way we live and work — our mission is to teach the world how to understand and use it.
Since launching in January 2023, our flagship daily newsletter and social media channels engage with millions of people each day, and our AI University goes hands-on and teaches thousands of members how to use the tools that are quickly becoming a part of daily work life.
Our mission is to help 1 Billion people work faster using AI and contribute to a more productive society. If you share our passion, we would love to meet you! ❤️
About the role
As an Account Manager at The Rundown University, you'll be the primary point of contact for our enterprise clients, ensuring they maximize the value of their investment in AI education. You'll develop deep relationships with key stakeholders at large organizations, proactively check in on their progress, troubleshoot any challenges, and understand the deepest problems in their organizations, which you will then work directly with our educators on to create solutions to solve them. You'll work closely with internal teams to ensure client needs are met, collect valuable feedback to improve our offerings, and strategically identify upsell opportunities for additional services that align with client goals.
We're a scrappy, fast-paced team (we live and breathe in Slack + Loom) and work with an AI-first mentality, meaning we are constantly seeking out ways to leverage AI tools and systems into operations and our daily workflows.
The position is contracted, completely remote, offers competitive compensation, and provides significant growth opportunities.
Our ideal candidate
- Has proven experience in client relationship management, preferably in SaaS, EdTech, or enterprise software environments.
- Demonstrates exceptional communication and interpersonal skills, with the ability to build rapport at all organizational levels.
- Is proactive and attentive to client needs, anticipating potential issues before they arise and providing solutions.
- Has a consultative approach to account management, focusing on client success rather than just transactional relationships.
- Possesses strong organizational skills with the ability to manage multiple client relationships simultaneously.
- Is comfortable with data analysis to track client engagement, identify trends, and make data-driven recommendations.
- Has experience or interest in AI technologies and can articulate their business value to diverse stakeholders.
- Is adept at identifying expansion opportunities within existing accounts and collaborating with sales teams on upselling strategies.
- Thrives in a fast-paced, remote-first environment and is curious about leveraging AI tools to streamline operations and workflows.
What we offer
- Be a key part of a leading global AI media company, shaping the future of AI knowledge and implementation and impacting millions of businesses, entrepreneurs, investors, creators, and tech professionals.
- A (very) fast-paced work environment surrounded by a team excited and passionate about the future of AI.
- Free and (some) early access to AI tools before public launch.
- Free access to The Rundown AI University.
- The opportunity for substantial growth in the role and within the company.
- Competitive compensation and a flexible schedule.
Location
- Fully remote.
- Our team members live in Canada, USA, UK, Switzerland, and more.
How to apply
