About Faculty
At Faculty, we transform organisational performance through safe, impactful and human-centric AI.
With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy, and Fellows from our award winning Fellowship programme.
Our expert team brings together leaders from across government, academia and global tech giants to solve the biggest challenges in applied AI.
Should you join us, you’ll have the chance to work with, and learn from, some of the brilliant minds who are bringing Frontier AI to the frontlines of the world.
Why now?
We're in a period of significant growth at Faculty, and as we engage in more transformational projects, the need for exceptional service design has never been greater. Our product and design team is small but growing, and we're looking to hire a Service Designer with this role being a key part of our expansion. This new role will be crucial in helping to integrate service design expertise across our projects and with other teams in the organisation.
The role:
We're looking for a highly autonomous and experienced mid-weight Service Designer to join our team, specifically for our Government and Public Sector projects. You will be responsible for leading design from discovery to deployment and be a thought leader in user research and product strategy. We need someone with government experience who can navigate complex projects and operate with limited direct support.
What you’ll be doing:
Conducting user research during the discovery phase of projects.
Creating user journey blueprints to explore and describe the service or operational environment.
Building and testing prototypes, which can be digital or non-digital (e.g., policy ideas or processes).
Working closely with clients and colleagues in multi-functional teams.
Guiding and training others in the organisation on service design methods and practices.
Championing user centred-design on projects and with the broader faculty team.
What we’re looking for:
You have proven experience working as a Service Designer in a Government context or on public service design challenges.
You can work autonomously and hold your own in a fast-paced, client-facing environment.
You possess a strong mix of strategic and analytical skills.
You have experience working deeply with technology within multifunctional teams that have deployed products or services with experience of or a passion for AI being an added advantage.
You are willing to mentor and teach others service designer best practice to enhance our wider capability in this space
What we can offer you:
The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day.
Faculty is the professional challenge of a lifetime. You’ll be surrounded by an impressive group of brilliant minds working to achieve our collective goals.
Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you’ll learn something new from everyone you meet.
