Product Operations Lead

Snorkel • Full-time • New York City, NY (Hybrid); Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote) • 1d ago

About the Role

We are seeking a founding member of the Product Operations function to join Snorkel’s Data-as-a-Service (DaaS) team. This role will sit at the critical intersection of Product, Engineering, Delivery, Sales, and our Expert Contributor network, ensuring customer needs and product strategy remain tightly connected.

As the first hire in Product Operations, you will build the playbook for how Snorkel integrates user feedback into product roadmap decisions, ensures seamless product rollouts, and enables our customer-facing teams and contributors to adopt and excel with new features. You will also act as a strategic advisor to product leadership, shaping roadmap prioritization and influencing R&D investment decisions.

What You’ll Do

Act as the bridge between Product, Engineering, and customer-facing teams, ensuring user needs and product priorities stay in sync.
Lead product program management—driving planning, launch, and rollout of new features with strong alignment between customers, contributors, and product.
Partner with Enablement to equip Technical Delivery Managers, Production Managers, Sales, and Expert Contributors with the tools and training to adopt and succeed with Snorkel’s products.
Build and manage a Voice of the Customer program, consolidating feedback across all channels and surfacing insights to inform roadmap and R&D investment decisions.
Serve as a strategic advisor to Product leadership, influencing roadmap prioritization and long-term product strategy with data-driven insights and customer context.

What You’ll Bring

8+ years of experience in strategy, operations, or product-facing roles in high-growth technology companies.
Proven track record of building or leading product operations, program management, or customer strategy functions.
Strong ability to structure ambiguous problems, define metrics, and influence decision-making across senior stakeholders.
Excellent communication and facilitation skills; able to represent both customer and internal perspectives with clarity and impact.
Experience working closely with Product, Engineering, and customer-facing teams in fast-paced environments.
Strong analytical background; able to translate qualitative feedback and quantitative data into actionable insights.
Bonus: Experience with marketplace, contributor/contractor networks, or AI/ML/data platform businesses.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)).

The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, New York, Seattle and is $150,000-$240,000 All offers include equity compensation in the form of employee stock options.

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