About SuperAnnotate
SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand — while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.
The Role
SuperAnnotate is looking for Workforce Experience Support Agents to join our growing team in Dhaka. This role is part of the Workforce Experience team, which focuses on supporting our global contractor workforce.
As a Workforce Experience Support Agent, you will be responsible for assisting contractors with onboarding, payments, and platform-related issues through Zendesk. You will perform basic SaaS troubleshooting, resolve common issues, and escalate more complex technical problems to the engineering team.This is a junior-level role ideal for candidates with at least 1 year of customer support or technical support experience who enjoy problem-solving and helping users succeed.
What You Will Do
- Respond to contractor support tickets through Zendesk
- Assist contractors with onboarding-related questions and issues
- Help resolve payment inquiries and contractor account issues
- Troubleshoot basic platform and SaaS-related problems
- Guide users through platform workflows and common fixes
- Escalate technical issues to engineering or relevant internal teams
- Document troubleshooting steps and solutions clearly in tickets
- Ensure timely responses and maintain high-quality support standards
- Collaborate with internal teams to improve the contractor support experience
What You Will Bring
- 1+ year of experience in customer support, technical support, or help desk roles
- Strong written English communication skills
- Experience working with ticketing systems (Zendesk or similar)
- Basic understanding of SaaS troubleshooting
- Ability to analyze problems and guide users through solutions
- Strong attention to detail and organizational skills
- Ability to handle multiple support tickets efficiently
- Comfortable working in a fast-paced support environment
Strong Plus
- Experience supporting platform users or contractors
- Familiarity with AI platforms, data annotation tools, or marketplaces
- Experience working with global users across different time zones
Why Join Us?
Salary: BDT 25000 - 35000 (Based on Skills and Experience)
Note: In addition to the monthly salary, employees are eligible for
- Two Festival Bonuses
- Group Health Insurance
- Morning Snacks
- Employee Engagement Programs (Pahela Baishakh, Falgun, Year Ending Program, New Year Celebration, Annual Picnic / Outing)
Our Unique Offers
- Innovative Environment: Join a top Global AI innovator at the forefront of cutting-edge advancements.
- Impactful Work: Contribute to global AI progress and shape the future of technology.
- Growth Opportunity: Ideal for professionals seeking new challenges in the global AI industry.
- Competitive Compensation: Enjoy a rewarding salary and comprehensive benefits package.
- Multicultural Exposure: Thrive in a diverse, collaborative environment that fuels innovation.
Only shortlisted candidates will be contacted for an interview!
The job will require to be contracted through our local partner in Bangladesh.
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
