We are seeking a Head of Retail Operations to lead Meta Lab first-party retail operations, establish standardized processes, and empower teams to manage both existing and new store locations. This leader will be responsible for building a scalable retail infrastructure that balances driving sales, delivering exceptional customer experiences, and maintaining financial efficiency.Additionally, this leader will champion a spirit of testing and learning within our retail locations. By encouraging experimentation and innovation, the Head of Retail Operations will ensure that valuable insights and best practices are captured and shared broadly with our partners and across the larger Meta business. This approach will help drive continuous improvement and position Meta Lab as a leader in premium retail.
Head of Retail Operations Responsibilities:
- Balance Sales, Service, and Financial Efficiency: Set and deploy clear expectations for sales growth, premium customer service, and financial efficiency across all Meta Lab stores
- Standardize Operations: Develop and implement operational playbooks and guidelines to ensure consistency and efficiency in every location
- Team Leadership: Recruit, train, and manage store teams focused on delivering customer experiences that meet company standards, achieving sales goals, and optimizing labor and financial efficiency
- Testing & Learning: Promote experimentation and continuous improvement, capturing learnings from store operations and sharing insights with 3P partners and the wider business
- P&L Management: Own consolidated retail P&Ls, actively manage performance to budget, and drive both short- and long-term growth
- Customer Experience: Champion service premium service standards, ensuring every store delivers memorable, brand-enhancing experiences
- Expansion & Growth: Set up teams and processes to support the management of existing stores and the successful launch of new locations
- Cross-Functional Collaboration: Partner with executive leadership and cross-functional teams to align on strategy, planning, and execution for retail expansion
- Data-Driven Insights: Leverage analytics and retail data to identify trends, surface risks and opportunities, and inform business decisions
- Omni-Channel Strategy: Drive the deployment of omni-channel initiatives and marketing strategies to grow sales and enhance customer engagement
- Brand Stewardship: Protect and enhance the Meta brand through highly experiential activations and strategic partnerships
Minimum Qualifications:
- BA or BS degree
- 10+ years of multi site management experience in retail
- Demonstrated efficacy in written and verbal communication
Preferred Qualifications:
- Bachelor’s degree in Business Management, Marketing, or related field
- 15+ years of experience in retail sales or operations, with 7+ years in a leadership role
- Experience in a global retail organization, with proven understanding of international markets and cultures
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$174,000/year to $244,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
