About the Role
We are seeking a detail-oriented and analytical Billing Operations Specialist to join our growing billing and monetization team. In this role, you will be instrumental in managing and optimizing our customer billing processes, ensuring accuracy, efficiency, and customer satisfaction. This role is a great fit for someone who’s both seen excellence at scale and operated in rapidly scaling, high-ambiguity environments.
Responsibilities:
- Collaborate with product, engineering, and payments fraud teams to:
- Conduct root cause analysis on billing errors and defects
- Identify and implement process improvements
- Automate billing processes for increased efficiency
- Generate and analyze reports on billing performance and trends to drive continuous improvement
- Manage relationships with third-party partners to maintain up-to-date listings and resolve customer billing issues
- Partner with Finance and Go-to-Market teams to address user inquiries related to onboarding, billing, and collections
- Provide training and support to the product support team on customer billing inquiries
- Oversee communication with customers and external partners regarding billing and credit inquiries
You may be a good fit if you have:
- 3+ years of experience in financial or billing operations, preferably in high-volume SaaS environments
- Strong working knowledge of billing systems, subscription management, and invoicing tools
- Experience with Stripe and Metronome is a plus
- Excellent analytical and problem-solving skills
- An ability to thrive in fast-paced, high-volume, and ambiguous environments
- Strong project management skills
- Comfort with behind-the-scenes work that is essential and highly valuable, though at times unglamorous
