About the Role
As the Product Manager for Claude.ai, you will shape how users harness the power of Claude in their daily work and lives. You'll own the core Claude.ai consumer experience, focusing on helping users quickly understand, adopt, and derive lasting value from its capabilities. Working at the intersection of cutting-edge AI and user experience, you'll transform Claude's advanced capabilities into intuitive, practical tools that solve real problems for our users.
Responsibilities:
Product Strategy & Vision
- Define and execute the product vision and strategy for Claude Pro, making frontier AI capabilities accessible and valuable to a broad user base
- Develop and maintain a clear product roadmap that balances rapid iteration with long-term platform evolution
- Identify and prioritize key user personas and use cases that drive sustainable engagement and business growth
User Experience & Product Development
- Partner with design and engineering to create intuitive interfaces that help users effectively leverage Claude's capabilities
- Partner with research teams to productize novel model capabilities
- Drive rapid experimentation in prompting patterns, UI flows, and feature development to optimize user success
Metrics & Impact
- Define and track core metrics for user engagement, retention, and value creation
- Analyze user behavior patterns to identify opportunities for product improvement and feature development
- Develop and validate frameworks for measuring AI assistance quality and user success
- Partner with research teams to understand how different user segments interact with and benefit from Claude
Cross-functional Leadership
- Work closely with research teams to understand capability developments and identify productization opportunities
- Collaborate with sales, support, and success teams to gather insights and ensure smooth user experiences
- Partner with marketing to develop compelling narratives and educational content that drives adoption
- Engage with the security and trust teams to maintain high standards for safe and responsible AI deployment
You may be a good fit if you have:
- 6+ years of product management experience, with a track record of shipping successful consumer or prosumer applications
- Demonstrated ability to deeply understand user needs and translate them into clear product requirements
- Strong analytical skills with experience using data to drive product decisions
- Excellence in cross-functional collaboration and stakeholder management
- Clear communication skills with ability to translate complex technical concepts for various audiences
Strong candidates may have:
- Experience building products in the AI/ML space
- Familiarity with large language models and their applications
