About the team
OpenAI is advancing the frontier of AI with dozens of new products and features launched every quarter. Our early access (alpha/beta) programs are critical to ensure they're achieving maximum global benefit when deployed. The Product Incubation & Customer Insights team is responsible for driving B2B customer engagement for early access programs across all products, such as the releases of 4o, o1, and Realtime API. We partner with Applied, Research, and GTM teams to prototype emerging technology, consolidate insights into product requirements. This is a key part of OpenAI’s path towards safely deploying broadly beneficial products. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the role
We're looking for a technical leader with a product mindset to be a founding member of the Product Incubation & Customer Insights team. You’ll partner with our customers and internal teams to drive early access (alpha/beta) programs. You'll manage the end-to-end cross-functional process, working with your key stakeholders to define ideal customer profiles, develop entry/exit criteria, and onboard/offboard customers. You'll support customers in defining and building initial prototypes, validate that they're delivering customer value, run evals to benchmark new models, and provide feedback to the product team to inform product development. You will collaborate closely with Sales, Technical Success, Applied Research, Product, and Engineering teams.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Drive the end-to-end process for early access programs, including developing program structure, customer recruitment, onboarding, technical prototyping, feedback synthesis, offboarding, and communication between internal teams and external stakeholders.
Develop and implement structured product feedback approaches that streamline the collection, execution, and analysis of user feedback during early access programs. You’ll deliver quantitative and qualitative insights and develop an informed perspective on product/model capabilities, informing the product roadmap and product positioning.
Enable customers through deep expertise and hands-on technical problem solving, serving as the first line of technical support. You will troubleshoot and triage issues, help produce code and docs to enable builders during the early stage of product testing, and collaborate with engineering teams to address more complex technical feedback.
Support customer model evaluation and prototype development by partnering with Solution Architects and Engineers to assist customers in running evaluation benchmarks and building initial prototypes, ensuring a positive user experience and accurate feedback capture.
You’ll thrive in this role if you have:
Proven experience in a technical environment, working with cross-functional teams to drive product programs, define requirements, and navigate key milestones.
Proven experience leading customer-facing projects that have made a lasting impact on product and design decisions.
Demonstrated strong leadership, organizational, and execution skills, along with exceptional communication abilities.
A passion for building products from scratch, including prototypes using our API platform.
Proficiency in Python and/or JavaScript and have a strong grasp of AI/LLM best practices.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
