About the role:
We are looking for a Technical Program Manager to support and scale our incidents program globally. This role will partner with technical and non-technical teams across Anthropic, working to build strong foundations and processes around how Anthropic responds to novel issues. This role will also be a part of our incident management on-call, directly supporting response to urgent issues across the organization. Strong candidates will have experience operating independently in rapid-growth environments, and be excited about supporting others in doing their best work during challenging times.
Responsibilities:
- Enable the continued growth of Anthropic’s incident program by owning key areas
- Act as an on-call incident commander, and first point of escalation, during incidents of varying levels of severity
- Ensure our internal and external communications during incidents meet Anthropic’s commitments to safety and transparency
- Collaborate with teams across Anthropic to manage policies and procedures that drive our incident response program
- Foster a culture of blameless learning from incidents, supporting incident reviews and identifying critical remediations
You may be a good fit if you:
- Have at least 3 years of experience working as an incident manager in a technology company, preferably in a high-growth environment
- Are comfortable participating in regular on-call responsibilities as part of a small team
- Have a demonstrated ability to troubleshoot complex issues
- Have a knack for identifying and implementing efficient processes and policies
- Excel as a member of cross-functional teams building frontier technologies and want to develop a deep understanding of our technical teams and what we are building
- Have excellent project management, analytical, and problem-solving skills
- Have strong communication skills especially when working with technical stakeholders
- Thrive in working independently in fast-paced, high-volume, ambiguous environments
- Have a passion for navigating complex situations with an eye on customer experience
Strong candidates may also have some of the following:
- Past experience as an engineer or similar technical role.
- Prior experience in Technical Program Management or similar technical role.
- Past experience building a centralized Technical Program Management function.
