Product Designer (AI Agent)

Cresta • Full-time • Toronto, Canada • 1w ago

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We seek driven designers to shape the future of AI Agent products at Cresta. Whether it's automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences.

As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences.

Responsibilities:

You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas.
You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them.
You're actively involved in defining product strategy and feature requirements.
You'll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability.
You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales.
You’ll be the design advocate and push for the highest quality of the polish.
You’ll constantly identify areas of opportunities and future work for the products.
You’ll have good judgment of when to ship: perfect is the enemy of good.

Qualifications We Value:

Bachelor's degree or equivalent in UX Design, HCI, or a related field.
Experience with designing AI Agents, Virtual Agents, or Conversational AI.
Experience with enterprise SaaS customers, contact centers, and data visualization.
Strong portfolio showcasing elegant design solutions for complex SaaS applications.
Proficiency in design tools such as Figma, with the ability to create interactive prototypes. Front-end development experience is a bonus.
Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research).
Have a deep curiosity about the underlying tech of our products.

Perks & Benefits:

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.