Position: Senior Market Leader - Parking Operations
Location: Chicago, IL (on-site)
The Company
Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building digital pipes through which the future of mobile commerce will move.
The Role
The Senior Market Leader will be responsible for overseeing and optimizing parking operations across multiple locations. This role requires strategic leadership, market analysis, and the ability to enhance service delivery while driving revenue growth. The ideal candidate will have a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.
Job Summary
- Create and implement parking management strategies aligned with organizational goals; analyze market trends for growth opportunities.
- Oversee efficient operations of parking facilities, including valet and self-parking, optimizing capacity and revenue.
- Lead, mentor, and develop a high-performing team; foster a culture of accountability and continuous improvement.
- Enhance customer satisfaction through initiatives and prompt resolution of complaints.
- Prepare and manage budgets and forecasts; identify cost-saving measures while maintaining service quality.
- Work closely with operations, product, and finance to ensure cohesive strategies.
- Build relationships with vendors, local government, and community organizations.
- Oversee the integration of parking technology solutions for improved efficiency and customer experience.
- Promote safe work practices, conduct safety audits, and ensure compliance with operational documentation.
- Develop and market new business opportunities; assist in proposal development and client presentations.
- Conduct timely and constructive performance evaluations; communicate new directives and policies to the team.
- Project a positive image of the organization to employees, customers, and the community.
- Perform other related tasks as needed.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
- Incumbent must be able to
- Stand for up to six (6) consecutive hours
- Work outdoors in all weather conditions
- Communicate effectively in written and spoken English with team members, clients, and customers
- Perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication, and to make the discriminations in sound.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Transportation Management, or a related field; Master’s degree preferred.
- Experience:
- 7+ years of experience in parking management or related fields, with at least 3 years in a leadership role.
- Proven track record of driving operational efficiency and revenue growth.
- Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in financial management and budget preparation.
- Knowledge of parking technology and systems.
- Attributes:
- Customer-focused mindset with a passion for service excellence.
- Ability to work in a fast-paced, dynamic environment.
- Strong leadership and team-building capabilities.
Working Conditions:
- Occasional evening and weekend work may be required.
- Ability to travel to various locations as needed.
