The Role
Reporting directly to the CFO, the Head of Business Operations will be a trusted strategic operator responsible for driving cross-functional alignment, operational excellence, and execution across the company. You will lead strategic cross-functional projects and programs, improve visibility into business performance, optimize processes, and ensure teams have the frameworks, insights, and structures needed to hit operational and strategic goals.
This role requires a blend of strategic thinking, systems-level problem-solving, and a roll-up-your-sleeves bias for action—ideal for someone who thrives in ambiguity and loves building, scaling, and streamlining operations in a dynamic environment.
Key Responsibilities
Company Operating Rhythm
- Own and run the company’s annual and quarterly planning strategic processes, including OKRs, Roadmaps, Long Range Plan, and driving cross-functional alignment.
- Drive weekly, monthly, and quarterly business reviews to ensure transparency, accountability, and focus.
- Partner with the CFO and executive team to define and operationalize company priorities.
Strategic & Cross-Functional Initiatives
- Lead high-impact strategic initiatives that span multiple functions, ensuring clarity, structure, and measurable outcomes.
- Build and maintain operational frameworks that help teams scale, including processes, playbooks, dashboards, and decision frameworks.
- Partner closely with Product, Engineering, Sales, Solutions, and Marketing to streamline workflows and improve execution.
Business Performance & Insights
- Stand up and maintain the company’s operating metrics, partnering with FP&A, RevOps, and Data teams to ensure reliable, actionable insights.
- Create reporting that ties operational performance to business outcomes; identify risks, bottlenecks, and opportunities.
- Support executive decision-making through structured analyses, recommendations, and scenario planning.
Process & Systems Optimization
- Evaluate and improve end-to-end business processes, including sales motions, customer delivery workflows, onboarding, product feedback loops, etc.
- Partner with IT and systems owners to ensure tools and data infrastructure scale with growth.
- Implement repeatable, automated processes that reduce friction and improve organizational clarity.
Leadership & Collaboration
- Build and shape a high-performing Business Operations function that can flex across strategic and tactical work.
- Coach leaders and teams on operational excellence, planning discipline, and execution.
- Serve as a connective tissue across the organization, ensuring information flows and teams remain aligned.
About You
- Bachelor’s degree in Business, Economics, Operations, or related field; MBA a plus.
- 10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company.
- Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles).
- Exceptional problem solver with a structured approach to analysis, planning, and execution.
- Strong understanding of SaaS or data/AI business models and the metrics that drive them.
- Proven track record leading large cross-functional programs with ambiguous scope.
- Skilled at synthesizing information, influencing without authority, and driving alignment across diverse stakeholders.
- Highly collaborative, resourceful, and comfortable operating in a fast-paced, entrepreneurial environment.
Why Snorkel AI
- Executive leadership seat with direct influence on corporate and product strategy.
- Opportunity to shape the legal frameworks defining the next generation of AI and data businesses.
- Collaborative, mission-driven culture that values ownership, transparency, and velocity.
- Competitive compensation, equity, and benefits in a company that defines a new category of data-centric AI.
