As Scale's product portfolio and customer base expand, we are seeking skilled Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. You will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.
These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed. A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.
You will:
- Install, configure, and maintain robot stations and related technical equipment on-site.
- Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
- Oversee network installations, including routers and cabling infrastructure.
- Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
- Establish and enforce safety protocols and usage guidelines for technical facilities.
- Provide hands-on support to remote engineers, performing physical changes and configurations as requested.
- Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
- Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
- Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
- Drive standardization and foster collaboration across different teams to achieve efficient facility usage.
Ideally you'd have:
- 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role.
- Proven track record of installing and maintaining server hardware and workstations.
- Experience configuring and troubleshooting network infrastructure and physical installation work.
- Experience coordinating shared resources or facilities, managing schedules and access.
- Familiarity with Linux, Windows and MacOS.
- Knowledge of Python/C++, scripting, and command line (cmd/bash) operations.
- Basic understanding of electrical systems for robot stations and equipment.
- Comfort with rapidly changing, fast-paced environments and a passion for finding solutions to complex physical infrastructure problems.
- Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
- A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
- Strong problem-solving, analytical, collaboration, and communication skills.
Nice to haves:
- Experience with robotics systems or automated equipment.
- Exposure to industrial charging systems or battery management systems.
- Prior experience in facility management or lab coordination.
