About the Role
Scale is accelerating the development of AI across the world’s most important organizations. Our enterprise delivery teams are the tip of the spear—shipping outcomes inside complex customer environments. We’re hiring an Enterprise Operations Lead to build and run the execution machine that makes enterprise delivery predictable, scalable, and excellent.
You’ll lead a team of Delivery Operations Managers, set the operating cadence for customer engagements, and design the systems that turn ambiguity into shipped milestones. This is a senior, hands-on leadership role: you’ll coach operators, establish standards, and personally step into high-severity “red zones” to stabilize delivery and reset plans with customer and internal leadership.
You will
- Lead and develop a team of Delivery Operations Managers across multiple enterprise engagements; set the bar for operational excellence and consistent execution.
- Build and run the Execution Machine: translate customer outcomes into engagement-level OKRs; drive weekly operating reviews that turn metrics into action.
- Own integrated client delivery schedules (Gantt charts / plans): milestones, dependencies, critical path, resourcing, buffers, and change-control discipline.
- Establish milestone governance: definitions of done, entry/exit criteria, acceptance criteria, and tight scope management when requirements shift.
- Run delivery cadences that drive closure (not theater): standups, risk/dependency reviews, exec updates, and escalation paths.
- Create hard accountability loops: every deliverable has a DRI, due date, and definition of done—work progresses without reminders.
- Standardize a Single Source of Truth (SSOT) for every engagement: artifacts, decisions, risks, owners, plans, and comms history.
- Build AI-powered tooling and automation to eliminate manual overhead (trackers, update drafting, artifact organization, reminders, SLA monitoring).
- Own key enterprise operational interfaces: client IT integration playbooks (VDI/VPN, access, device procurement), plus finance/compliance operations (invoicing coordination, audit schedules, documentation flows).
- Deliver crisp, executive-ready reporting to customers and internal leadership with a ‘no surprises’ philosophy—good news early, bad news earlier.
Ideally, you’d have
- 7–12+ years in delivery operations, technical program management, enterprise operations, implementation/program leadership, or forward-deployed environments.
- 2+ years people management (or clear evidence leading multi-person delivery pods with accountability).
- Demonstrated ability to run enterprise delivery through OKRs, integrated plans/Gantt charts, milestones, and rigorous accountability.
- Strong stakeholder presence with customers and internal leadership; calm and decisive under pressure.
- Technical fluency to engage credibly with senior engineers and IT stakeholders (integrations, dependencies, delivery risk).
- Meticulous operational hygiene: documentation, metrics, artifact management, and clear written communication.
- Builder mindset: designs systems that prevent recurrence; uses AI/automation to reduce operational drag.
- Nice to have: enterprise AI/ML deployment exposure; familiarity with procurement/security workflows; invoicing/rev-rec coordination; audit readiness.
